Shipping policy
SHIPPING POLICY
WHERE IS MY ITEM BEING SHIPPED FROM?
In order to provide the largest range and the most comprehensive delivery we hold warehouses in multiple states across Australia including Queensland, New South Wales, and Victoria. On occasions where stock in Australia is low, products are shipped from overseas.
Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.
WHEN WILL MY ITEM BE DISPATCHED?
Orders are dispatched each weekday from our warehouses across Australia and on occasions from overseas as mentioned above. Your order will generally be dispatched within 1-3 business days of order placement. Certain products can take longer due to limited inventory and back orders. If this is the case with your order we will let you know.
HOW LONG WILL IT TAKE TO GET TO ME?
As a general rule, if you live in or near a capital city, orders are delivered within 10 business days. Delivery to regional and remote areas can take a little longer, however usually no longer than 12 business days.
WHO IS IT BEING SHIPPED WITH?
We have multiple preferred service partners depending on the size and weight of your order and it's delivery address. These include:
|
Carrier |
Website |
Phone Number |
|
Australia Post |
13 76 78 |
|
|
FedEx |
13 26 10 |
|
|
Allied Express |
13 13 73 |
|
|
Hunter Express |
13 22 52 |
|
|
DHL |
13 14 06 |
WHAT DAY/TIME WILL IT BE DELIVERED?
Unfortunately, we cannot give you an exact day and time your order will arrive as this will be determined by the courier's transit times and trucking schedules.
WILL I GET A TRACKING NUMBER?
Consignment tracking details where applicable will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier's website.
The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons outside our control. If you do not receive your item within 10 business days, please contact our customer service team.
CAN I LEAVE A NOTE FOR THE COURIER?
Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.
Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.
CAN THE COURIER CALL ME BEFORE DELIVERY?
As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery. Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.
WHAT IF NO ONE IS HOME TO RECEIVE MY ORDER?
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s). If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email. A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
CAN I PICKUP MY ORDER FROM YOUR WAREHOUSE?
Pick up or arranging your own courier is not available at our warehouses to ensure our distribution centres can dispatch all goods efficiently at all times.
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